Service Content and Scope
VPNAG provides a subscription service for cross-border network acceleration, using international routes to support cross-border access and access to international websites. Available routes, plan status, and client access links are shown in the user panel. Accounts, content, and usage permissions for destination websites are managed by their respective providers and are not included in a VPNAG subscription.
Before using the service, check the requirements of your device, local network, and destination service. Connecting to a route does not grant access to a third-party service or change its regional policies, content licensing, or fees. You are responsible for obtaining the necessary permissions and complying with the relevant terms.
Account and Subscription Rules
No email address is required; create an account with a username and password. Keep your login credentials, subscription information, and device access secure, and do not share your subscription link with others. If your credentials are exposed or you notice unusual activity, change your password promptly and describe the issue in a user-panel support ticket. Do not include your password or full subscription link in a ticket.
There is no limit on the number of devices that can be online at the same time, for use on the account holder’s devices. This does not permit sharing accounts with others, selling subscriptions, renting out routes, or providing resale services. Do not expand access by publicly distributing subscription information.
Monthly subscription data resets each month on the activation date. When you upgrade mid-cycle, the price difference is converted into the remaining days. Data packages remain available until used and do not expire. Check the price, data allowance, and billing method before choosing a plan. You must be logged in and have an active plan to download a client or retrieve a subscription. You may request a full refund for any reason within 30 days of your first payment. See the Refund Policy for details on how to apply.
Lawful Use Requirements
You must comply with the laws and regulations of your location and any region relevant to your use of the service. You may not use the service for unlawful purposes or infringe on another person’s privacy, intellectual property, or other legal rights. When using third-party websites, apps, or APIs, you must also follow their terms of service.
Network attacks, malicious scanning, distribution of malware, unauthorized system access, spam, and interference with network operations are prohibited. You may not use the service to help others engage in such activities. You are responsible for activity carried out through your account; any determination of liability remains subject to applicable law and the specific facts.
Service Availability and Scope of Responsibility
Network performance depends on factors such as local access, device configuration, carrier routing, route maintenance, and the status of destination services. VPNAG does not guarantee continuous access in every region, at all times, or to every third-party service, and route coverage does not guarantee a specific access result.
Maintenance, external network failures, and other events beyond reasonable control may interrupt service or require route changes. If an issue occurs, check your local connection and plan status first, then provide the necessary error information in a support ticket. VPNAG will respond according to the nature of the issue. These terms do not exclude or limit any liability that cannot be excluded or limited under applicable law.
Restrictions and Account Termination
For unlawful use, account resale or sharing, attacks on service infrastructure, or other serious violations of these terms, VPNAG may restrict relevant features, suspend connections, or terminate an account based on the level of risk. To address urgent security risks, restrictions may be applied first, with an explanation provided afterward when necessary.
If you disagree with the outcome, you may submit a factual explanation and relevant materials through a user-panel support ticket. VPNAG will review verifiable information and will not treat an ordinary connection issue as a violation without further review. Fees following termination will be handled in accordance with applicable law and relevant policies. Account termination does not automatically remove any rights you have under applicable law.
Changes to These Terms and Feedback
VPNAG may update these terms when the service, applicable law, or operating arrangements change, and will show the latest update month on this page. Changes that materially affect users’ rights or obligations will be announced on the site or in the user panel. New restrictions will not apply retroactively to completed actions.
If you disagree with an update, you may stop using the service and ask how it affects your existing subscription through a user-panel support ticket. See the Privacy Policy for information about personal data processing, or the FAQ for service guidance. If these terms conflict with mandatory provisions of applicable law, those provisions will prevail.